Privacy Policy
RIVER CAPITAL PTY LTD
The materials included in this website are provided for information purposes only. They are not an offer or recommendation to you to buy or sell securities or other investment products, nor a solicitation for deposits or other business, whether directly or indirectly, in any state, foreign country or in any jurisdiction.
COPYRIGHT
All information (“Information”) available through [www.rivercapital.com.au] (“Site”) is the property of River Capital Pty Ltd 073 531 469 (“River Capital”) or its information providers and is protected by applicable copyright and intellectual property laws. All rights reserved. You may not reproduce, retransmit, disseminate, sell, publish, broadcast, or circulate the information without the express written consent of River Capital. You are entitled to use the Information on this Site for your personal, non-commercial use only.
TRADEMARKS
River Capital and the River Capital logo are trademarks of River Capital. All other brands and names are the property of their respective owners.
PRIVACY STATEMENT
We recognise the importance of privacy protection. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below.
The type of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential.
The personal information that we collect on you when you use our public site:
We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques.
We look at the number of hits the site receives and keep track of the domains from which this site is accessed.
Complaints Policy Summary
COMPLAINTS POLICY
We are your first point of call if you would like to make a complaint. If you would like to make a complaint in relation to your investment in any of our investment products, or in relation to financial services we have provided, you can make the complaint in person, by telephone, letter or email. We will provide assistance to you if necessary. Depending on the nature of your complaint, we may ask you to submit your complaint in writing to ensure we fully address your areas of concern. Our contact details are:
Telephone: +61 3 9825 5111
Email Address: info@rivercapital.com.au
Postal Address: Level 18, 644 Chapel Street, South Yarra VIC 3141
Visit: Level 18, 644 Chapel Street, South Yarra VIC 3141
OUR STEPS
Upon receipt of your complaint, we will:
– Aim to provide a written acknowledgement within 1 business day, or otherwise as soon as practicable,
– Consult with the relevant staff, having regard to the nature and complexity of the complaint,
– Investigate the complaint and make reasonable enquiries to resolve the complaint,
– Keep you updated of the progress of the complaint,
– Attempt to resolve the complaint in an expedious manner with fair and genuine consideration,
– Prepare and give you a written final response within 30 days of receiving the complaint, or if we are unable to provide a final response within 30 days, provide you with:
– the reason for the delay,
– information about your right to complain to the Australian Financial Complaints Authority (AFCA), and
– AFCA’s contact details.
– If your complaint has been resolved within 5 days of receiving the complaint, we will not provide a written final response unless you request one.
– Keep a record of the complaint; and
– Handle your complaint and personal information in accordance with our Privacy Policy.
ESCALATING COMPLAINTS
If you have a complaint, the first step is to contact us. You may be able to escalate your complaint to AFCA.
Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Telephone: (Australia) 1800 931 678
Facsimile: (03) 9613 6399
Email: info@afca.org.au
Website: afca.org.au
